FAQ: Frequently Asked Questions (and answers!)

Frequently Asked Questions

Q: I'm getting an error message when I start up the application that says

"This Connection is Untrusted."

using Firefox. How do I fix this?

A: Use this procedure for making FireFox trust the OA-SMR certificate:

1. Click on "I Understand the Risks"
2. Click on the Add Exception... button
3. On the Add Security Exception window, click on the Get Certificate button

4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.

Q: I'm getting an error message when I start up the application that says

"There is a problem with this website's security certificate."

using Internet Explorer 8. How do I fix this?

A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:

1. Browse to your OA-SMR site.
2. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
3. Select Tools->Internet Options.
4. Select Security->Trusted sites->Sites.
5. Confirm the URL matches, and click "Add" then "Close".
6. Close the "Internet Options" dialog box with either "OK" or "Cancel".
7. Refresh the current page.
8. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
9. Click on "Certificate Error" at the right of the address bar and select "View certificates".
10. Click on "Install Certificate...", then in the wizard, click "Next".
11. On the next page select "Place all certificates in the following store".
12. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
13. Back in the wizard, click "Next", the "Finish".
14. If you get a "Security Warning" message box, click "Yes".
15. Dismiss the message box with "OK".
16. Select Tools->Internet Options.
17. Select Security->Trusted sites->Sites.
18. Select the URL you just added, click "Remove", then "Close".
19. Now shut down all running instances of IE, and start up IE again.
20. The site's certificate should now be trusted.