Changes for page FAQ: Frequently Asked Questions (and answers!)

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1	1	=== **__Frequently Asked Questions__** ===
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4		-====== Q: I am trying to view client information, but it does not seem to be here. What is happening? ======
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7		-Q: I am trying to create a master report or see a shared report or
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9		-certain information/data, but the system won't allow me to access it. Why is this the case?
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11		-A: You are probably restricted from seeing this information because of the levels of responsibility and access set up through your organization. Remember that items shown throughout the system (e.g. client data or menu options) are context sensitive and based strictly on the roles, permissions, and responsibilities set up by your organization. Please contact your system administrator if you feel like your inability to access is in error or to clarify your viewability privileges.
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14		-batch uploads can be scheduled, data has not been received...
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16	16	====== **Q**: I want to learn how to create a new report. Where should I go? ======
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18	18	A: To get a quick overview of report creation, you can click [[here>>doc:Creating a New Report - Overview]]. Remember as well that there are many different report types you can look into including: [[Progression>>doc:Progression Report]], [[Tickler>>doc:Tickler Report]], [[Assessment Aging>>doc:Assessment Aging]], [[Outcome Snapshot>>doc:Outcome Snapshot Report]], [[Outcome Comparison>>doc:Outcome Comparison Report]], [[Count Clients>>doc:Count Clients Report]], [[Count Assessments>>doc:Count Assessments Report]], and [[Clients with no Assessments>>doc:Clients with No Assessments Report]].
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34	34	**A**: In brief, the tickler without episodes is the default configuration and more basic in terms of the data it conveys. Whereas a tickler report with episodes will give you the ability to introduce the element of client episodes into the data set (and will also provide information about the "responsible user" in such cases), the standard tickler requires a discharge or other form of de-activation to not include the individual in the main data set. NOTE: you will have to contact OA for support to set up episodic tickler reports. For more information about tickler reports, this difference, and how to create and understand one, please click [[here>>doc:Tickler Report]].
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36		-====== **Q**: What is an episode? ======
	24	+====== **Q**: I am trying to view certain information/data, but the system won't allow me to access it. Why is this the case? ======
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38		-**A**: An episode, simply put, is just a way of grouping assessments. However, it offers the ability to provide a logical bridge and some context to the large amount of data that might be associated with a specific client. Using episodes, you can thematically filter periods of interest by designating certain start and end dates to the episodes. Instead of just obtaining client information that looks like a lot of different assessments (across a big time span) piled on top of each other, episodes thus help clarify points of connection and give you more context as to what is going on. For example, if a client enters a program once, leaves, then comes back to it, episodic data can take that into account and reflect that change in "episode," while non-episodic data would just show more assessments without explanation.
	26	+**A**: You are probably restricted from seeing this information because of the levels of responsibility and access set up through your organization. Remember that items shown throughout the system (e.g. client data or menu options) are context sensitive and based strictly on the roles, permissions, and responsibilities set up by your organization. Please contact your system administrator if you feel like your inability to access is in error or to clarify your viewability privileges.
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40	40	====== **Q**: Do you have any specific recommendations or tricks regarding which browser to employ when using the system? ======
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42	42	**A**: While we recommend Firefox, all prominent browsers (i.e. Safari, Chrome, and IE) should work with the system. Remember to turn off any pop-up blockers in your browser setting as this may hinder your ability to view reports. Also, be sure to ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_
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44		-====== **Q**: What is the difference between OUs (Organizational Units) and RUs (Reporting Units)? ======
	32	+====== **Q**: What is the difference between OUs (Organizational Units) and RUs (Recording Units)? ======
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46	46	**A**: OUs are a way to associate users and clients into groupings for the purpose of limiting data visibility and to create organizationally driven reporting categories. Usually these groupings reflect either the geographical or supervisory reporting hierarchy of your organization. RUs, on the other hand, allow you to classify clients based on various factors (e.g. trial group) through the system of tagging.
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