Last modified by Matthew Deceunynck on 2014/10/03 09:37
From version Icon 5.3 Icon
edited by karimpirani
on 2014/07/11 12:04
Change comment: There is no comment for this version
To version Icon 3.2 Icon
edited by karimpirani
on 2014/07/10 17:16
Change comment: There is no comment for this version

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1 -=== **__Frequently Asked Questions__** ===
1 +**__Frequently Asked Questions__**
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3 3  (((
4 -**Q**: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
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6 -**A**: Most likely, you are having this problem because you have a pop-up blocker enabled on your computer. Since newly generated reports often open in a new tab or window (depending on your browser settings), pop-up blockers may interfere with you being able to view the report. To avoid this problem, simply disable the pop-up blocker for the OA system's website. You can do this several ways, but perhaps the easiest is if you click on the window with an 'x' icon in the upper right hand corner of your url bar and choose the option that allows pop-ups for the OA site.
7 -\\\\**Q**: I am trying to view certain information/data, but the system won't allow me to access it. Why is this the case?
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9 -**A**: You are probably restricted from seeing this information because of the levels of responsibility and access set up through your organization. Remember that items shown throughout the system (e.g. client data or menu options) are context sensitive and based strictly on the roles, permissions, and responsibilities set up by your organization. Please contact your system administrator if you feel like your inability to access is in error or to clarify your viewability privileges.
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13 -Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
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15 -A: While we recommend Firefox, all prominent browsers (i.e. Safari, Chrome, and IE) should work with the system. Remember to turn off any pop-up blockers in your browser setting as this may hinder your ability to view reports. Also, be sure to ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~__
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18 -\\Q: What is the difference between an episodic tickler report and a non-episodic one?
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4 +Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
20 20  A:
21 -\\\\Q: What is the default setting on parameters? Am I filtering things out or choosing to include them?
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23 -A:
24 -\\\\Q: What is the difference between OUs (Organizational Units) and RUs (Recording Units)?
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6 +\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
7 +A.
8 +\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
9 +A.
10 +\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
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27 -\\\\Q: The parameter options in the report section seem broad. Is there a way to tailor the options (and pull-down menus) to my organization more specifically?
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29 -A: configurable to meet your needs
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32 -Q: I want to learn how to create a new report. Where should I go?
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34 -A:
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38 38  (% style="line-height: 19.600000381469727px;" %)New notes of things to do:
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40 40  Browser tricks