Changes for page FAQ: Frequently Asked Questions (and answers!)

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1		-=== **__Frequently Asked Questions__** ===
	1	+**Frequently Asked Questions**
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3		-(((
4		-Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
	3	+
5	5
6		-A:
7		-\\\\Q: I am trying to view certain information/data, but the system won't allow me to access it. Why is this the case?
	5	+Q: I'm getting an error message when I start up the application that says
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9		-A:
10		-\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
	7	+**"This Connection is Untrusted."**
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12		-A:
13		-\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
	9	+[[image:Missing.png]]
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15		-A:
16		-\\\\Q: What is the default setting on parameters? Am I filtering things out or choosing to include them?
	11	+using **Firefox**. How do I fix this?
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18		-A:
19		-\\\\Q: What is the difference between OUs (Organizational Units) and RUs (Recording Units)?
	13	+A: Use this procedure for making FireFox trust the OA-SMR certificate:
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21		-A:
22		-\\\\Q: The parameter options in the report section seem broad. Is there a way to tailor the options (and pull-down menus) to my organization more specifically?
	15	+1. Click on "I Understand the Risks"
	16	+1. Click on the Add Exception... button
	17	+1. On the Add Security Exception window, click on the Get Certificate button
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24		-A: configurable to meet your needs
	19	+[[image:Missing.png]]
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	21	+4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
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27		-Q: I want to learn how to create a new report. Where should I go?
	23	+[[image:Missing.png]]
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29		-A:
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	29	+Q: I'm getting an error message when I start up the application that says
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	31	+**"There is a problem with this website's security certificate."**
	32	+
	33	+using **Internet Explorer 8**. How do I fix this?
	34	+
	35	+A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
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	39	+1. Browse to your OA-SMR site.
	40	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	41	+1. Select Tools->Internet Options.
	42	+1. Select Security->Trusted sites->Sites.
	43	+1. Confirm the URL matches, and click "Add" then "Close".
	44	+1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
	45	+1. Refresh the current page.
	46	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	47	+1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
	48	+1. Click on "Install Certificate...", then in the wizard, click "Next".
	49	+1. On the next page select "Place all certificates in the following store".
	50	+1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
	51	+1. Back in the wizard, click "Next", the "Finish".
	52	+1. If you get a "Security Warning" message box, click "Yes".
	53	+1. Dismiss the message box with "OK".
	54	+1. Select Tools->Internet Options.
	55	+1. Select Security->Trusted sites->Sites.
	56	+1. Select the URL you just added, click "Remove", then "Close".
	57	+1. Now shut down all running instances of IE, and start up IE again.
	58	+1. The site's certificate should now be trusted.
	59	+
	60	+(((
33	33	(% style="line-height: 19.600000381469727px;" %)New notes of things to do:
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35	35	Browser tricks