Changes for page FAQ: Frequently Asked Questions (and answers!)

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1		-**__Frequently Asked Questions__**
	1	+**Frequently Asked Questions**
2	2
3		-(((
4		-Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
	3	+
5	5
6		-A:
7		-\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
	5	+Q: I'm getting an error message when I start up the application that says
8	8
9		-A:
10		-\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
	7	+**"This Connection is Untrusted."**
11	11
12		-A:
13		-\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
	9	+[[image:Missing.png]]
14	14
15		-A:
16		-\\\\Q: What is the default setting on parameters? Am I filtering things out or choosing to include them?
	11	+using **Firefox**. How do I fix this?
17	17
18		-A:
19		-\\\\Q: What is the difference between OUs (Organizational Units) and RUs (Recording Units)?
	13	+A: Use this procedure for making FireFox trust the OA-SMR certificate:
20	20
21		-A:
22		-\\\\Q: The parameter options in the report section seem broad. Is there a way to tailor the options (and pull-down menus) to my organization more specifically?
	15	+1. Click on "I Understand the Risks"
	16	+1. Click on the Add Exception... button
	17	+1. On the Add Security Exception window, click on the Get Certificate button
23	23
24		-A: configurable to meet your needs
	19	+[[image:Missing.png]]
25	25
	21	+4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
26	26
27		-Q: I want to learn how to create a new report. Where should I go?
	23	+[[image:Missing.png]]
28	28
29		-A:
	25	+
30	30
	27	+
31	31
	29	+Q: I'm getting an error message when I start up the application that says
32	32
33		-(% style="line-height: 19.600000381469727px;" %)New notes of things to do:
	31	+**"There is a problem with this website's security certificate."**
34	34
35		-Browser tricks
	33	+using **Internet Explorer 8**. How do I fix this?
36	36
	35	+A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
37	37
38		-RCI later
	37	+
39	39
40		-Episodes and impact
41		-
42		-OU vs RU and recommended set up on OUs
43		-
44		-Filter out/ Not filter in. Blank defaults to all (except when it doesn't; find the exceptions and fix)
45		-
46		-Comparison report only works with CANS and ANSA
47		-
48		-other 9 report documentation, with SBC training system.
49		-
50		-
51		-Parent/child relationship and issue, fix.
52		-
53		-what is the font?
54		-
55		-
56		-
57		-Batch uploads, SBC data, need a better zoom.
58		-
59		-
60		-Can we center pictures? how?
61		-
62		-
63		-
64		-Incident planning
65		-
66		-Action Planning
67		-
68		-Recommended Treatment planning module, when finished
69		-
70		-RCI update when finished
71		-
72		-
73		-OUs/RUs
74		-
75		-parent/child issue
76		-
77		-comparison reports (all assessments or specific)
78		-
79		-episodes in general (tickler and progression)
80		-
81		-configurable (ages + other drop downs)
82		-
83		-browser settings (turn off pop-up blocker)
84		-
85		-items shown on menus are context sensitive based on role/permissions and OU/RU responsibilities
86		-
87		-
88		-Review FAQs
89		-)))
	39	+1. Browse to your OA-SMR site.
	40	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	41	+1. Select Tools->Internet Options.
	42	+1. Select Security->Trusted sites->Sites.
	43	+1. Confirm the URL matches, and click "Add" then "Close".
	44	+1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
	45	+1. Refresh the current page.
	46	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	47	+1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
	48	+1. Click on "Install Certificate...", then in the wizard, click "Next".
	49	+1. On the next page select "Place all certificates in the following store".
	50	+1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
	51	+1. Back in the wizard, click "Next", the "Finish".
	52	+1. If you get a "Security Warning" message box, click "Yes".
	53	+1. Dismiss the message box with "OK".
	54	+1. Select Tools->Internet Options.
	55	+1. Select Security->Trusted sites->Sites.
	56	+1. Select the URL you just added, click "Remove", then "Close".
	57	+1. Now shut down all running instances of IE, and start up IE again.
	58	+1. The site's certificate should now be trusted.