Changes for page FAQ: Frequently Asked Questions (and answers!)

Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -1,16 +1,68 @@
1		-**__Frequently Asked Questions__**
	1	+**Frequently Asked Questions**
2	2
	3	+
	4	+
	5	+Q: I'm getting an error message when I start up the application that says
	6	+
	7	+**"This Connection is Untrusted."**
	8	+
	9	+[[image:Missing.png]]
	10	+
	11	+using **Firefox**. How do I fix this?
	12	+
	13	+A: Use this procedure for making FireFox trust the OA-SMR certificate:
	14	+
	15	+1. Click on "I Understand the Risks"
	16	+1. Click on the Add Exception... button
	17	+1. On the Add Security Exception window, click on the Get Certificate button
	18	+
	19	+[[image:Missing.png]]
	20	+
	21	+4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
	22	+
	23	+[[image:Missing.png]]
	24	+
	25	+
	26	+
	27	+
	28	+
	29	+Q: I'm getting an error message when I start up the application that says
	30	+
	31	+**"There is a problem with this website's security certificate."**
	32	+
	33	+using **Internet Explorer 8**. How do I fix this?
	34	+
	35	+A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
	36	+
	37	+
	38	+
	39	+1. Browse to your OA-SMR site.
	40	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	41	+1. Select Tools->Internet Options.
	42	+1. Select Security->Trusted sites->Sites.
	43	+1. Confirm the URL matches, and click "Add" then "Close".
	44	+1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
	45	+1. Refresh the current page.
	46	+1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
	47	+1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
	48	+1. Click on "Install Certificate...", then in the wizard, click "Next".
	49	+1. On the next page select "Place all certificates in the following store".
	50	+1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
	51	+1. Back in the wizard, click "Next", the "Finish".
	52	+1. If you get a "Security Warning" message box, click "Yes".
	53	+1. Dismiss the message box with "OK".
	54	+1. Select Tools->Internet Options.
	55	+1. Select Security->Trusted sites->Sites.
	56	+1. Select the URL you just added, click "Remove", then "Close".
	57	+1. Now shut down all running instances of IE, and start up IE again.
	58	+1. The site's certificate should now be trusted.
	59	+
3	3	(((
4		-Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
5		-A:
6		-\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
7		-A.
8		-\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
9		-A.
10		-\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
11		-A:
12	12
	62	+**__Frequently Asked Questions__**
13	13
	64	+
	65	+
14	14	(% style="line-height: 19.600000381469727px;" %)New notes of things to do:
15	15
16	16	Browser tricks