Last modified by Matthew Deceunynck on 2014/10/03 09:37
From version Icon 3.2 Icon
edited by karimpirani
on 2014/07/10 17:16
Change comment: There is no comment for this version
To version Icon 2.1 Icon
edited by sghareeb
on 2014/06/24 20:38
Change comment: There is no comment for this version

Summary

Details

Icon Page properties
Author
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1 -XWiki.karimpirani
1 +XWiki.sghareeb
Content
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1 -**__Frequently Asked Questions__**
1 +**Frequently Asked Questions**
2 2  
3 -(((
4 -Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
5 -A:
6 -\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
7 -A.
8 -\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
9 -A.
10 -\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
11 -A:
3 +
12 12  
5 +Q: I'm getting an error message when I start up the application that says
13 13  
7 +**"This Connection is Untrusted."**
8 +
9 +[[image:Missing.png]]
10 +
11 +using **Firefox**. How do I fix this?
12 +
13 +A: Use this procedure for making FireFox trust the OA-SMR certificate:
14 +
15 +1. Click on "I Understand the Risks"
16 +1. Click on the Add Exception... button
17 +1. On the Add Security Exception window, click on the Get Certificate button
18 +
19 +[[image:Missing.png]]
20 +
21 +4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
22 +
23 +[[image:Missing.png]]
24 +
25 +
26 +
27 +
28 +
29 +Q: I'm getting an error message when I start up the application that says
30 +
31 +**"There is a problem with this website's security certificate."**
32 +
33 +using **Internet Explorer 8**. How do I fix this?
34 +
35 +A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
36 +
37 +
38 +
39 +1. Browse to your OA-SMR site.
40 +1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
41 +1. Select Tools->Internet Options.
42 +1. Select Security->Trusted sites->Sites.
43 +1. Confirm the URL matches, and click "Add" then "Close".
44 +1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
45 +1. Refresh the current page.
46 +1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
47 +1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
48 +1. Click on "Install Certificate...", then in the wizard, click "Next".
49 +1. On the next page select "Place all certificates in the following store".
50 +1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
51 +1. Back in the wizard, click "Next", the "Finish".
52 +1. If you get a "Security Warning" message box, click "Yes".
53 +1. Dismiss the message box with "OK".
54 +1. Select Tools->Internet Options.
55 +1. Select Security->Trusted sites->Sites.
56 +1. Select the URL you just added, click "Remove", then "Close".
57 +1. Now shut down all running instances of IE, and start up IE again.
58 +1. The site's certificate should now be trusted.
59 +
60 +(((
61 +
14 14  (% style="line-height: 19.600000381469727px;" %)New notes of things to do:
15 15  
16 16  Browser tricks
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51 51  RCI update when finished
52 52  
53 53  
54 -OUs/RUs
55 -
56 -parent/child issue
57 -
58 -comparison reports (all assessments or specific)
59 -
60 -episodes in general (tickler and progression)
61 -
62 -configurable (ages + other drop downs)
63 -
64 -browser settings (turn off pop-up blocker)
65 -
66 -items shown on menus are context sensitive based on role/permissions and OU/RU responsibilities
67 -
68 -
69 69  Review FAQs
70 70  )))