Last modified by Matthew Deceunynck on 2014/10/03 09:37
From version Icon 3.2 Icon
edited by karimpirani
on 2014/07/10 17:16
Change comment: There is no comment for this version
To version 1.1 Icon
edited by karimpirani
on 2014/06/19 16:46
Change comment: There is no comment for this version

Summary

Details

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Content
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1 -**__Frequently Asked Questions__**
1 +**Frequently Asked Questions**
2 2  
3 -(((
4 -Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
5 -A:
6 -\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
7 -A.
8 -\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
9 -A.
10 -\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
11 -A:
3 +
12 12  
5 +Q: I'm getting an error message when I start up the application that says
13 13  
14 -(% style="line-height: 19.600000381469727px;" %)New notes of things to do:
7 +**"This Connection is Untrusted."**
15 15  
16 -Browser tricks
9 +[[image:Missing.png]]
17 17  
11 +using **Firefox**. How do I fix this?
18 18  
19 -RCI later
13 +A: Use this procedure for making FireFox trust the OA-SMR certificate:
20 20  
21 -Episodes and impact
15 +1. Click on "I Understand the Risks"
16 +1. Click on the Add Exception... button
17 +1. On the Add Security Exception window, click on the Get Certificate button
22 22  
23 -OU vs RU and recommended set up on OUs
19 +[[image:Missing.png]]
24 24  
25 -Filter out/ Not filter in. Blank defaults to all (except when it doesn't; find the exceptions and fix)
21 +4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
26 26  
27 -Comparison report only works with CANS and ANSA
23 +[[image:Missing.png]]
28 28  
29 -other 9 report documentation, with SBC training system.
25 +
30 30  
27 +
31 31  
32 -Parent/child relationship and issue, fix.
29 +Q: I'm getting an error message when I start up the application that says
33 33  
34 -what is the font?
31 +**"There is a problem with this website's security certificate."**
35 35  
33 +using **Internet Explorer 8**. How do I fix this?
36 36  
35 +A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
37 37  
38 -Batch uploads, SBC data, need a better zoom.
37 +
39 39  
40 -
41 -Can we center pictures? how?
42 -
43 -
44 -
45 -Incident planning
46 -
47 -Action Planning
48 -
49 -Recommended Treatment planning module, when finished
50 -
51 -RCI update when finished
52 -
53 -
54 -OUs/RUs
55 -
56 -parent/child issue
57 -
58 -comparison reports (all assessments or specific)
59 -
60 -episodes in general (tickler and progression)
61 -
62 -configurable (ages + other drop downs)
63 -
64 -browser settings (turn off pop-up blocker)
65 -
66 -items shown on menus are context sensitive based on role/permissions and OU/RU responsibilities
67 -
68 -
69 -Review FAQs
70 -)))
39 +1. Browse to your OA-SMR site.
40 +1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
41 +1. Select Tools->Internet Options.
42 +1. Select Security->Trusted sites->Sites.
43 +1. Confirm the URL matches, and click "Add" then "Close".
44 +1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
45 +1. Refresh the current page.
46 +1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
47 +1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
48 +1. Click on "Install Certificate...", then in the wizard, click "Next".
49 +1. On the next page select "Place all certificates in the following store".
50 +1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
51 +1. Back in the wizard, click "Next", the "Finish".
52 +1. If you get a "Security Warning" message box, click "Yes".
53 +1. Dismiss the message box with "OK".
54 +1. Select Tools->Internet Options.
55 +1. Select Security->Trusted sites->Sites.
56 +1. Select the URL you just added, click "Remove", then "Close".
57 +1. Now shut down all running instances of IE, and start up IE again.
58 +1. The site's certificate should now be trusted.