Last modified by Matthew Deceunynck on 2014/10/03 09:37
From version Icon 3.1 Icon
edited by karimpirani
on 2014/07/10 17:14
Change comment: There is no comment for this version
To version Icon 3.2 Icon
edited by karimpirani
on 2014/07/10 17:16
Change comment: There is no comment for this version

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1 -**Frequently Asked Questions**
1 +**__Frequently Asked Questions__**
2 2  
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4 -
5 -Q: I'm getting an error message when I start up the application that says
6 -
7 -**"This Connection is Untrusted."**
8 -
9 -[[image:Missing.png]]
10 -
11 -using **Firefox**. How do I fix this?
12 -
13 -A: Use this procedure for making FireFox trust the OA-SMR certificate:
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15 -1. Click on "I Understand the Risks"
16 -1. Click on the Add Exception... button
17 -1. On the Add Security Exception window, click on the Get Certificate button
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19 -[[image:Missing.png]]
20 -
21 -4. Click on the "Confirm Security Exception" button to proceed to the OA-SMR website.
22 -
23 -[[image:Missing.png]]
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27 -
28 -
29 -Q: I'm getting an error message when I start up the application that says
30 -
31 -**"There is a problem with this website's security certificate."**
32 -
33 -using **Internet Explorer 8**. How do I fix this?
34 -
35 -A: We recommend using Firefox, however if IE 8 is your browser of choice, use this procedure for making IE8 trust the OA-SMR certificate:
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37 -
38 -
39 -1. Browse to your OA-SMR site.
40 -1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
41 -1. Select Tools->Internet Options.
42 -1. Select Security->Trusted sites->Sites.
43 -1. Confirm the URL matches, and click "Add" then "Close".
44 -1. Close the "Internet Options" dialog box with either "OK" or "Cancel".
45 -1. Refresh the current page.
46 -1. When told "There is a problem with this website's security certificate.", choose "Continue to this website (not recommended)."
47 -1. Click on "Certificate Error" at the right of the address bar and select "View certificates".
48 -1. Click on "Install Certificate...", then in the wizard, click "Next".
49 -1. On the next page select "Place all certificates in the following store".
50 -1. Click "Browse", select "Trusted Root Certification Authorities", and click "OK".
51 -1. Back in the wizard, click "Next", the "Finish".
52 -1. If you get a "Security Warning" message box, click "Yes".
53 -1. Dismiss the message box with "OK".
54 -1. Select Tools->Internet Options.
55 -1. Select Security->Trusted sites->Sites.
56 -1. Select the URL you just added, click "Remove", then "Close".
57 -1. Now shut down all running instances of IE, and start up IE again.
58 -1. The site's certificate should now be trusted.
59 -
60 60  (((
4 +Q: I can't seem to see the report I just generated. Why is it not opening, and what can I do?
5 +A:
6 +\\\\Q: I want to access certain information/data, but the system won't allow me to. Why is this the case?
7 +A.
8 +\\\\Q: Do you have any specific recommendations or tricks regarding which browser to employ when using the system?
9 +A.
10 +\\\\Q: What is the difference between an episodic tickler report and a non-episodic one?
11 +A:
61 61  
62 -**__Frequently Asked Questions__**
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65 -
66 66  (% style="line-height: 19.600000381469727px;" %)New notes of things to do:
67 67  
68 68  Browser tricks